Luma Retail · Retail · Digital Transformation
Unified commerce across channels
An omnichannel commerce platform connecting in-store, e-commerce, and fulfillment operations for a national retail brand.
Omnichannel commerce hub
11-month engagement
28%
Increase in online conversion
35%
Faster order fulfillment
50%
Reduction in stockouts
Challenge
Luma Retail's legacy systems created siloed inventory, inconsistent customer experiences, and slow fulfillment across 200+ store locations and their digital channels.
Approach
We mapped the end-to-end customer and fulfillment journey, designed a unified commerce architecture, and delivered in waves starting with inventory visibility.
Solution
A headless commerce platform with real-time inventory sync, unified customer profiles, and intelligent fulfillment routing across stores and distribution centers.
Impact
Measurable outcomes
28%
Increase in online conversion
35%
Faster order fulfillment
50%
Reduction in stockouts
200+
Stores connected
Timeline
Project timeline
Discover
Stakeholder interviews, current-state assessment, and success metric definition.
Key outcomes
- Single view of inventory across all channels
- Buy-online-pickup-in-store capabilities
- Personalized customer experiences at scale
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