Northstar Health · Healthcare · Software Engineering
Modernizing patient care platforms
A patient engagement platform connecting care teams, patients, and clinical data across a regional health network.
Healthcare workflow platform
10-month engagement
41%
Faster patient workflows
68%
Increase in portal adoption
45%
Reduction in call center volume
Challenge
Northstar Health needed to replace legacy patient portals with a modern, accessible platform that integrated with existing EHR systems while meeting strict healthcare compliance requirements.
Approach
We conducted discovery with clinical staff and patients, designed an accessible experience architecture, and built iteratively with continuous compliance validation.
Solution
A responsive patient engagement platform with appointment scheduling, secure messaging, care plan tracking, and real-time clinical data integration via HL7 FHIR APIs.
Impact
Measurable outcomes
41%
Faster patient workflows
68%
Increase in portal adoption
45%
Reduction in call center volume
99.9%
Platform uptime
Timeline
Project timeline
Discover
Stakeholder interviews, current-state assessment, and success metric definition.
Key outcomes
- Modern patient portal replacing legacy systems
- FHIR-integrated clinical data access
- WCAG-compliant experience across devices
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